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Returns Policy

In summary

We truly want you to be able to shop with confidence and be happy with your purchase from us. So if there's an issue with your order received, get in touch with us within 30 days from receipt of your order and we'll make it right. Simple. 

Full Details

Full details of our returns policy and procedures are included below. 

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Damaged, Faulty or Item Not As Described

Change of Mind or No Longer Want Item


Timescale

Our returns policy lasts for 30 days. This 30 day period starts from the moment first delivery of your item is attempted to your given address, so you have plenty of time to check your order.

Damaged, Faulty Or Item Not As Described

We make every effort to check quality and accuracy of our items / orders prior to dispatch. In the rare instance that you receive a damaged, faulty, incorrect item or one which is not as described we truly do apologise for this mistake and will make it right for you. 

Please contact us within 7 days of receiving the item to advise us of the issue and provide some photo evidence of the defects or issues you are having to help us work faster. 

To be eligible for this kind of return, your item must be unused, with all original tags and in the same condition that you received it in. It must also be in the original packaging (this can be opened but please take care while opening it). Please note, as is common sense, we will not accept returns for items which you have damaged yourself (for example: you fell off your bike and the bracelet now has scratches and dirt all over it.)   

 

Change Of Mind Or No Longer Want Item

No longer want your item? We're sorry to hear that, get in touch with us and we will review your request on an individual basis.

A request for a return, exchange or refund for this reason will be down to management's discretion.

Refunds are not considered under these circumstances. 

You will be responsible for paying for your own return shipping costs should a return be authorised and please note for this return reason shipping costs are non-refundable. 

Further Questions

If you require any further information on our returns policy please get in touch via our contact us page and we would be glad to help.