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Shipping FAQ

We offer trackable international shipping on orders.

Standard Shipping Times

2 - 3 weeks for national orders. 

2 - 4 weeks for international orders. 

Please note in times of high postal volume shipping times can be longer.

Upon dispatch we provide delivery tracking information allowing you to stay up to date. You can also contact us with any questions you may have as no question is too much. 

Processing time

1 - 3 days on average.

In peak times it can take slightly longer, however this is rare. 

Processing time should be added to the estimated delivery time.

Delays

In rare occasions, delivery can take longer than the standard shipping times stated above.

Delays can be caused by third party transport and postal services, border control or customs delays which aren't elements within our direct control. As we sell globally we must place such general notices for your benefit.

Please contact us should your order be delayed. We ask for your patience and understanding should this happen and will do what we can to help you.

Separate shipments

We strive to ship complete orders. In some instances however, your order may be split into multiple packages if this will speed up delivery to you. In this case, you will be provided with multiple tracking numbers to keep you updated.

Customs fees

With 99% of orders, customs fees do not apply and should not be a concern to you. Please contact us should you have any questions on this aspect, we'll be happy to look into your specific countries policies.

In some rare cases you may be charged for handling fees and country specific taxes as your order passes through customs. Silverback Outdoors, as a global seller, can't accept liability for any such fees encountered as they vary greatly around the world. Any charges incurred on a parcel must be paid by the person receiving the parcel.

Should your order be in the 1% that this does occur for please contact us for further information and we will support you as best we can. 

Track your order

If your order has been shipped using a trackable service, you can follow its journey to you step by step.

You'll receive a shipping confirmation email once your order is fulfilled with all the information you need. Click on your tracking link as per the instructions in the dispatch email to view the up to date tracking information at your leisure.

Missed delivery / Return to sender (RTS)

In the instance of a missed delivery to you, your local postal service will typically provide a notice to collect the parcel from your nearest post office branch or book a redelivery. We recommend that you collect the item within the time frame stated upon the notice slip to prevent issues. 

If you cannot collect your parcel in time and it does get returned to sender or, you enter incorrect shipping information and the item is returned to sender, we appreciate your understanding in rectifying the situation.   

Shipping Service Changes

We use order fulfilment centres around the world to efficiently service our global customers. We always try to ship your order from the best location for delivery to you.

To ensure optimum delivery speed we sometimes will ship from the next most efficient fulfilment centre with stock available. This can impact delivery times to you and we appreciate your patience should this occur for your order.

We reserve the right to make such changes when deemed necessary to fulfil your order and will not be held liable to any delays encountered.  

Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo, Belarus and some others. We are sorry for this temporary inconvenience. 

In case you have any questions, please contact us.