Shipping FAQ


We offer trackable international shipping on orders.

Standard Shipping Times

Normal delivery time is 1-3 weeks. In times of very high demand on some of our most popular products, please allow 1-5 weeks for delivery.

We provide full delivery tracking information to keep you updated and have a dedicated order tracking page on our website so you can check progress of your delivery at your convenience. 

You can also contact us via telephone and email for additional queries. 

Processing time

The order processing time might take up to 3 business days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the estimated delivery time.

Delays

In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by third party transport or customs that unfortunately, we can’t control. We seek your patience and understanding should this happen and we will strive to keep you fully updated.

Separate shipments

We strive to only ship complete orders. However, in some particular cases, your order may be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers.

Customs fees

With 98% of orders, customs fees do not apply and should not be a concern. However, in some rare cases you may be charged for handling fees and country specific taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

Unfortunately, Silverback Outdoors has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Should your order be in the 2% that this does occur for please contact us as soon as possible.

Track your order

If your order has been shipped using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.

* Business days

** Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo, Belarus and some others. We are sorry for this temporary inconvenience. 

In case you have any questions, please contact us.


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